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FREQUENTLY ASKED QUESTIONS

Why use a Remote Online Notary (RON)?

There are a variety of reasons why you should consider using a RON, which include:

  • Health and safety

  • Convenience

  • Security

  • Low Cost

  • Sign from anywhere in the world!

What documents can you notarize?

We can notarize any document that requires a notary.  For example, if after where you sign there is a block that looks like the below, then the document probably needs to be notarized:

                    State of Tennessee

                    County of _______

Documents that we regularly notarize are:

  • Affidavits

  • Deeds

  • Mortgages

  • Wills

  • Trusts

  • School forms

What will I need?

You will need:

  • To be at least 18 years old

  • A valid form of identification (i.e., valid driver's license, identification card, or passport)

  • A social security number (for KBA point verification process) (KBA is "knowledge based authentication and uses credit history and personal information to verify your identity.)

  • A five-year credit history (for KBA point verification process)

  • A smartphone with working camera

  • A U.S. based phone number

  • An email address

  • To be mentally competent and of sound mind

  • To have access to a computer with audio and visual capabilities and access to the internet.  A tablet or smartphone will work, as well.  PLEASE NOTE: If there are two signers, each signer must be logged into a different device, even spouses who may live in the same household.

  • If your documents require witnesses, you will need to provide contact details for your witness(es) so that they can can be sent the details for the video conference (otherwise, witnesses will be provided for an additional expense, as noted on our Fee page.  PLEASE NOTE: Your witness(es) will need to have all of the same information noted above, including a separate device.  In addition, your witnes(es) must:

        - Not be related or married to any signer; and​

        - Not be entitled to any benefit or interest in the document(s) being signed.

It says I need a social security number or credit history but I’m a non-US citizen and don’t have those, can you still do a remote online notarization?

At this time, the secured third-party platform does not provided way to get around the KBA Identification check, which requires a U.S. Social Security.  It is possible, if you have a ITIN that we could try but it would probably be best at this time, until the platforms have figured out a way around this for foreign individuals living in the United States, to schedule a mobile or in-office notary appointment. 

I'm a US Citizen but I'm currently out of the country, can you still do a remote online notarization?

Yes!  As long as you have access to all of the items mentioned above, we can do your notarization, while you're anywhere in the world!

I’m in Tennessee but the document I’m getting notarized is from another State.  Can I still do remote online notarization?

More than likely, yes.  But you should contact the company or person that is requesting the document to be notarized, as each State is different as to whether or not they will accept an electronic notarization.  We are not licensed attorneys nor are we aware of the notary laws/requirements of other States.

Can I get a copy of the video feed from my online notarization?

Of course, just ask us and we will send you a link to the video.  Please note that witnesses will not be entitled to receive a copy of the video for the safety and security of the signer(s).  If your witness(es) would like a copy, you may request a copy and you can send it to your witness(es) directly.  In addition, this request could take about 24-48 hours to obtain.  Please be patient.

How quickly can I schedule my remote online notarization?

We ask for at least two business days advance notice.  That said, if you need to schedule your signer earlier, our RON Platinum Package offers a scheduling appointment within 24 hours of your order.  If you need a rush service on another product, please let us know.

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